At Xlc Industriea Shop, we’re committed to providing performance cyclists with premium components and exceptional service. Below you’ll find answers to common questions about our products, shipping, payments and more.
Product Questions
What types of cycling components do you specialize in?
We focus on high-performance cycling parts including:
- Chains and rear gears for optimal power transfer
- Precision cranksets for demanding rides
- Ergonomic saddles and stems for comfort
- Specialty cleats and accessories
How do I know if a component is compatible with my bike?
We recommend checking your bike’s specifications or consulting with a professional mechanic before ordering. Our product descriptions include detailed compatibility information, and our team at [email protected] can assist with specific questions about chains, rear gears, or other technical components.
Do you offer product recommendations for different riding styles?
Absolutely. Whether you’re a competitive road cyclist needing lightweight cranks or a long-distance rider seeking comfortable saddles, our product range is curated to meet various performance needs. Contact us with details about your riding style and we’ll suggest the optimal components.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placement?
Orders enter our 1-2 day quality check process immediately. For modification requests, email [email protected] within 2 hours of ordering with your order number. We’ll make every effort to accommodate changes before dispatch.
Do I need an account to place an order?
While guest checkout is available, creating an account lets you track orders, save preferences, and speeds up future purchases – much like maintaining your bike’s drivetrain saves effort on future rides.
Shipping & Delivery
What are my shipping options?
We offer two performance-driven shipping methods:
- Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 days after dispatch (recommended for urgent component needs)
- Free Shipping: EMS delivery in 15-25 days after dispatch for orders over £50 (ideal for planned upgrades)
Do you ship to my country?
We ship globally except to certain remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location. For special arrangements to remote areas, contact [email protected].
How can I track my order?
Tracking information is emailed immediately after dispatch. Monitor your package’s journey with the same attention you’d give your bike’s gear ratios – we partner with premium carriers (DHL, FedEx, EMS) for reliable tracking.
Are there additional customs fees for international orders?
International customers may be subject to local import duties. We recommend checking your country’s regulations, just as you’d research component compatibility before upgrading your rear gears. These fees are the customer’s responsibility and aren’t included in our prices.
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from delivery date. Components must be unused, in original packaging with all tags. Initiate returns by emailing [email protected] with your order number – because we know you’d rather be riding than processing returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using tracked shipping – like our components, we believe in solutions you can rely on.
How long do refunds take to process?
Once we receive and inspect the returned item, refunds are processed within 5 business days – faster than breaking in a new saddle. The refund will be issued to your original payment method.
Do your products come with manufacturer warranties?
Most components include manufacturer warranties covering defects. Specific warranty details are included with each product. For warranty claims, contact us with your order number and product details – we’ll handle the claim with the same efficiency we apply to our shipping processes.
Still Have Questions?
Our customer service team at [email protected] is ready to assist with any other inquiries. We respond within 24 hours – because in cycling as in customer service, timing matters.
Remember our address for returns or correspondence:
Xlc Industriea Shop
92 Notte St, Plymouth, GB PL3S 7DZ