At Xlc Industriea Shop (“we”, “us”, or “our”), we treat your personal data with the same precision and care we apply to our cycling components. This Privacy Policy explains how we collect, use, and protect information about our customers and website visitors.

1. Information We Collect

Like selecting the right gear ratio for your ride, we collect only necessary information to provide our services:

  • Personal Details: Name, email, shipping/billing address, phone number – the essentials to deliver your performance components
  • Payment Information: Processed securely through our PCI-DSS compliant partners (we never store full payment details)
  • Technical Data: IP address, browser type, device information – helping us optimize your browsing experience
  • Usage Data: How you interact with our site (pages viewed, products browsed) – similar to how mechanics analyze performance metrics
  • Communication Records: Emails, support tickets – ensuring we maintain pro-level customer service

2. How We Use Your Data

We apply your information with the same efficiency as a well-tuned drivetrain:

  • Process and fulfill your orders for chains, cranks, and other performance components
  • Provide customer support with the responsiveness of a pro team mechanic
  • Improve our website and product offerings through analytics
  • Prevent fraud with the vigilance of a race marshal
  • Send service-related communications (order confirmations, shipping updates)
  • With consent, share product news and offers tailored to your riding style

3. Data Sharing & Disclosure

We’re as selective about sharing data as you are about component compatibility:

  • Service Providers: Trusted partners (payment processors, shipping carriers) who help deliver our services
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In connection with mergers or acquisitions (with appropriate confidentiality protections)

We never sell your personal data to third-party marketers.

4. International Data Transfers

For our global community of cyclists (excluding some remote Asian regions), data may be transferred internationally with appropriate safeguards in place, just as we ensure international shipping meets quality standards.

5. Data Security

We protect your data with the same commitment we apply to component safety:

  • Military-grade encryption for all sensitive transactions
  • Regular security audits – like torque checks on critical components
  • PCI-DSS compliant payment processing
  • Limited access to personal data within our organization

6. Your Rights

You have control over your data, just as you control your bike:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure under certain circumstances
  • Restriction: Limit how we use your data
  • Objection: Opt-out of certain processing
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar technologies with the precision of a power meter:

  • Essential Cookies: Keep your shopping cart and checkout running smoothly
  • Performance Cookies: Help us improve our site’s speed and usability
  • Functional Cookies: Remember your preferences like a well-maintained bike remembers its settings
  • Marketing Cookies: Show relevant component recommendations (with your consent)

You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this policy occasionally – significant changes will be communicated clearly, just as we’d alert you to important component recalls.

9. Contact Us

For any privacy questions, reach our team at:
Xlc Industriea Shop
92 Notte St, Plymouth, GB PL3S 7DZ
Email: [email protected]

We respond within 24 hours – because in cycling as in customer service, timing matters.